/* BUBBLE */
.helpdesk-bubble {
    position: fixed;
    bottom: 110px; /* Arriba del WhatsApp (40px + 60px + gap) */
    right: 40px;
    width: 60px;
    height: 60px;
    background: #009FE3;
    border-radius: 50%;
    display: flex;
    justify-content: center;
    align-items: center;
    color: white;
    font-size: 28px;
    box-shadow: 0 4px 10px rgba(0,0,0,0.3);
    cursor: pointer;
    z-index: 9999;
    transition: transform 0.3s ease, opacity 0.3s ease;
}

.helpdesk-bubble:hover {
    transform: scale(1.1);
}

.helpdesk-bubble.hidden-bubble {
    opacity: 0;
    pointer-events: none;
    transform: scale(0.5);
}

.helpdesk-bubble-badge {
    position: absolute;
    top: -5px;
    right: -5px;
    background: #e74c3c;
    color: white;
    font-size: 12px;
    font-weight: bold;
    width: 20px;
    height: 20px;
    border-radius: 50%;
    display: flex;
    justify-content: center;
    align-items: center;
    box-shadow: 0 2px 5px rgba(0,0,0,0.2);
}

/* WIDGET */
#helpdesk-widget {
    position: fixed;
    bottom: 110px;
    right: 40px; /* Alineado con WhatsApp y la burbuja */
    width: 350px;
    height: 500px;
    background: #fff;
    border-radius: 10px;
    box-shadow: 0 5px 25px rgba(0,0,0,0.2);
    font-family: 'Montserrat', sans-serif;
    z-index: 10000;
    transition: opacity 0.3s ease, transform 0.3s ease;
    overflow: hidden;
    display: flex;
    flex-direction: column;
    transform-origin: bottom right;
}

#helpdesk-widget.helpdesk-closed {
    opacity: 0;
    pointer-events: none;
    transform: scale(0.1);
}

#helpdesk-header {
    background: #009FE3;
    color: white;
    padding: 15px;
    display: flex;
    justify-content: space-between;
    align-items: center;
    font-weight: 600;
}

#helpdesk-header button {
    background: none;
    border: none;
    color: white;
    cursor: pointer;
    font-size: 18px;
    transition: opacity 0.2s;
}

#helpdesk-header button:hover {
    opacity: 0.8;
}

#helpdesk-body {
    display: flex;
    flex-direction: column;
    flex-grow: 1;
    overflow: hidden;
}

#helpdesk-messages {
    flex-grow: 1;
    padding: 15px;
    overflow-y: auto;
    background: #f9f9f9;
    display: flex;
    flex-direction: column;
    gap: 10px;
}

.helpdesk-message {
    padding: 10px 15px;
    border-radius: 20px;
    max-width: 85%;
    word-wrap: break-word;
    font-size: 14px;
    line-height: 1.4;
}

.helpdesk-message.user {
    background: #009FE3;
    color: white;
    align-self: flex-end;
    border-bottom-right-radius: 5px;
}

.helpdesk-message.bot {
    background: #e1e1e1;
    color: #333;
    align-self: flex-start;
    border-bottom-left-radius: 5px;
}

#helpdesk-input-area {
    display: flex;
    padding: 10px;
    background: white;
    border-top: 1px solid #eee;
}

#helpdesk-input {
    flex-grow: 1;
    border: 1px solid #ccc;
    border-radius: 20px;
    padding: 8px 15px;
    outline: none;
    font-family: inherit;
    font-size: 14px;
}

#helpdesk-send {
    background: #009FE3;
    color: white;
    border: none;
    border-radius: 50%;
    width: 38px;
    height: 38px;
    margin-left: 10px;
    cursor: pointer;
    display: flex;
    justify-content: center;
    align-items: center;
    transition: background 0.2s;
}

#helpdesk-send:hover {
    background: #007bb5;
}

@media (max-width: 480px) {
    .helpdesk-bubble {
        bottom: 110px;
        right: 20px;
    }
    #helpdesk-widget {
        right: 10px;
        bottom: 110px;
        width: calc(100% - 20px);
    }
}

/* Typing indicator */
.helpdesk-typing {
    display: flex;
    align-items: center;
    gap: 5px;
    padding: 10px 15px;
    background: #f9f9f9;
}

.helpdesk-typing.hidden {
    display: none;
}

.helpdesk-typing span {
    width: 8px;
    height: 8px;
    background: #009FE3;
    border-radius: 50%;
    display: inline-block;
    animation: typing-bounce 1.2s infinite ease-in-out;
}

.helpdesk-typing span:nth-child(2) { animation-delay: 0.2s; }
.helpdesk-typing span:nth-child(3) { animation-delay: 0.4s; }

@keyframes typing-bounce {
    0%, 60%, 100% { transform: translateY(0); opacity: 0.5; }
    30% { transform: translateY(-6px); opacity: 1; }
}